FAQs

Here at Honeymoon, all our pieces are made to order. This means that once you have chosen your size from the available options and completed your purchase, we’ll get started on making that piece. We don’t keep any excess stock and each garment is individually cut and sewn (to our size chart) as orders come in.

We do! If you'd like to have your Honeymoon piece tailored specifically to your body, we can put you in touch with a great tailor who will be able to help you out. If you're opting for this, we would recommend ordering a size up so it's easier for your tailor to fit the garment. 

Honeymoon garments are offered in sizes 6-20, however we would be more than happy to cater to sizes outside of this range. Please email usif you’d like to chat about creating a custom size for your special event.

Every Honeymoon piece has a custom size chart detailing the exact measurements (in centimeters) of each individual piece. We have also created this handy guide to show you how to take your own measurements to ensure you select the best size for you.

We can do that! While most of our dresses and skirts are offered in midi and gown lengths (which you can select when ordering), we are happy to accommodate a custom length if you'd like – send us an email and we can sort it out together. 

For the most part, yes! Until the 7th July we are taking one hour appointments at our Honeymoon Suite in Northcote.

We aim to accommodate all sizes ranging from 6 to 20, with about 90% of our styles available within this range. However, some sizes may not be available at your fitting. Rest assured, we will do our best to find a perfect fit for you!

During this appointment you are more than welcome to browse the pieces in the Honeymoon range, try on our samples and have a Honeymoon team member take your measurements to find your perfect size.

Click here to book an appointment at the Honeymoon Suite. Please note that initial appointments will incur a fee of $50 that can be credited towards any Honeymoon purchase. 

For all Honeymoon garments we recommend allowing a minimum 12-week lead time. The exception to this is the Alma Daisy Tulle Dress, for which we recommend a minimum 20-week lead time due to the time it takes to order the fabric.As our pieces are made to order, rather than made to measure, we highly recommend allowing additional time before your special event for your own tailor to make adjustments if necessary.A few of our more simple pieces do have a slightly shorter lead time. Please read the online description of each Honeymoon piece for accurate lead times.If you require your special piece earlier than this, please email us and we can let you know what’s possible (note that a rush fee will be incurred for a faster turnaround).

Absolutely! Email us and we can take you through the colours we can make happen in each style.

Made to Order & Short Lead Time Garments

Our made to order and short lead time pieces are crafted especially for you—either made to order or made to measure. Because of their custom nature, we’re unable to accept exchanges or offer refunds for change of mind or incorrect sizing. Please make sure to check your measurements against our size chart before ordering online.

If you’re ordering in person through the Honeymoon Suite, please note that deposits are non-refundable once your order is underway. For online purchases, items that have been completed and are ready for collection or dispatch are not eligible for refunds.

We take great care with every piece we make, but in the rare case something isn’t quite right, we’ll offer a complimentary repair or a replacement. Refunds will only be considered in the case of a major fault that can’t be resolved with a repair or replacement, as determined by our team.

If you believe there’s an issue with your item, please contact us within 3 days of receiving it and return it within 7 days.

Questions? Email us at hello@honeymoonstudios.net—we’ve got you.

Ready to Ship

Our ready to ship pieces are available in limited quantities and are dispatched within a few business days. We do not offer refunds for change of mind, but we’re happy to offer a size exchange where possible—provided the item is unworn, in original condition, and returned within 7 days of receiving it. Exchanges are subject to stock availability, and shipping costs are the responsibility of the customer.

In the unlikely event your item arrives with a fault, we’ll gladly offer a repair or replacement. Refunds will only be considered if the issue cannot be resolved with either option, and only after our team has assessed the item.

If you need to request an exchange or believe there’s a fault with your item, please email hello@honeymoonstudios.net within 3 days of receiving your order. Be sure to include your order number and a brief description (or photo) of the issue. The item must be returned within 7 days.

Honeymoon is based in Naarm/Melbourne, Australia, and ships worldwide.

Custom Made Items

Please refer to specific items for each individual lead time.

Ready to Ship Items

Please allow 3–5 business days for processing before dispatch—we’re a small team, but we move quickly when love’s on the line.

Short Lead Time Items

Please allow a minimum of 3 weeks for production before shipping.

Need your look sooner? Get in touch at hello@honeymoonstudios.net—we’ll always do our best to make it happen.

AUSTRALIA

All items are sent via registered express post with tracking and additional insurance.

Orders under $100 are charged at an express post flat rate of $18

Orders between $100-$600 are charged at a flat rate of $28

Orders above $600 are charged a flat express rate of $55

INTERNATIONAL

Please email hello@honeymoonstudios.net to receive a quote for your country's international shipping rates.

PICK UP

For our local customers, pick up at our Northcote studio is available.

RETURNS

We take great care to ensure all our pieces are perfect, however in the unlikely event something is missed, you are entitled to a free repair or replacement. If a major fault is found you will be entitled to a full refund, which would be determined after it is inspected by our team. If you find a problem with your purchase upon receiving the item/s then you must notify the Honeymoon team within 3 days and return the item within 7 days. For any other questions, please feel free to email  hello@honeymoonstudios.net and we'll sort it out.

Returns may be made in person or shipped to our Northcote studio. Please ensure you have notified our team of your incoming return within 3 days of receiving your order and return the item within 7 days.

Return address

Honeymoon Studios 264A High st, Northcote 3073