FAQs

Here at Honeymoon, all our pieces are made to order. This means that once you have chosen your size from the available options and completed your purchase, we’ll get started on making that piece. We don’t keep any excess stock and each garment is individually cut and sewn (to our size chart) as orders come in.

We offer Pre-Production and Post Production Alterations

Please allow at least 2 extra months for any last-minute alterations

– Fittings & Alterations:
Some alterations may be necessary before we cut your order. Custom adjustments such as length/hemming, torso shortening, and split sizing are available for an additional fee. All pre-production alterations must be confirmed at the time of order. These alterations are priced at a set rate, which can be found in the attached Customer Agreement. Final costs may vary depending on your specific requirements.

Post-production Alterations:
After production, alterations are charged at an hourly rate of $90 per hour. Honeymoon performs all tulle and knit style alterations in-house. For woven fabric alterations, we work closely with an external contractor. These woven alterations are handled separately and must be arranged directly through our contractor.

Honeymoon garments are offered in sizes 6-20, however we would be more than happy to cater to sizes outside of this range. Please email usif you’d like to chat about creating a custom size for your special event.

Every Honeymoon piece has a custom size chart detailing the exact measurements (in centimeters) of each individual piece. We have also created this handy guide to show you how to take your own measurements to ensure you select the best size for you.

We can do that! While most of our dresses and skirts are offered in midi and gown lengths (which you can select when ordering), we are happy to accommodate a custom length if you'd like – send us an email and we can sort it out together. 

For the most part, yes! Until the 7th July we are taking one hour appointments at our Honeymoon Suite in Northcote.

We aim to accommodate all sizes ranging from 6 to 20, with about 90% of our styles available within this range. However, some sizes may not be available at your fitting. Rest assured, we will do our best to find a perfect fit for you!

During this appointment you are more than welcome to browse the pieces in the Honeymoon range, try on our samples and have a Honeymoon team member take your measurements to find your perfect size.

Click here to book an appointment at the Honeymoon Suite. Please note that initial appointments will incur a fee of $50 that can be credited towards any Honeymoon purchase. 

Garments – Choosing Your Dress:
Selecting your dress is a process, so we recommend locking in your style 6-8 months before your wedding. This gives you enough time for your measure-up appointments and any additional fittings you may need before production begins.

Please note that exact timelines may vary depending on demand, especially during the busy wedding season. Production typically takes 3-6 months, depending on your selected styles (excluding fast-tracked items). Please check the individual product information for more specific timelines. If you're unsure, feel free to confirm with our team.

Rush Orders – Need it Faster?
If you need your garments sooner, rush orders are available at an additional fee, which ranges from $300 to $450 depending on your requested timeframe.

Absolutely! Email us and we can take you through the colours we can make happen in each style.

Made to Order & Short Lead Time Garments

Our made to order and short lead time pieces are crafted especially for you—either made to order or made to measure. Because of their custom nature, we’re unable to accept exchanges or offer refunds for change of mind or incorrect sizing. Please make sure to check your measurements against our size chart before ordering online.

If you’re ordering in person through the Honeymoon Suite, please note that deposits are non-refundable once your order is underway. For online purchases, items that have been completed and are ready for collection or dispatch are not eligible for refunds.

We take great care with every piece we make, but in the rare case something isn’t quite right, we’ll offer a complimentary repair or a replacement. Refunds will only be considered in the case of a major fault that can’t be resolved with a repair or replacement, as determined by our team.

If you believe there’s an issue with your item, please contact us within 3 days of receiving it and return it within 7 days.

Questions? Email us at hello@honeymoonstudios.net—we’ve got you.

Ready to Ship

Our ready to ship pieces are available in limited quantities and are dispatched within a few business days. We do not offer refunds for change of mind, but we’re happy to offer a size exchange where possible—provided the item is unworn, in original condition, and returned within 7 days of receiving it. Exchanges are subject to stock availability, and shipping costs are the responsibility of the customer.

In the unlikely event your item arrives with a fault, we’ll gladly offer a repair or replacement. Refunds will only be considered if the issue cannot be resolved with either option, and only after our team has assessed the item.

If you need to request an exchange or believe there’s a fault with your item, please email hello@honeymoonstudios.net within 3 days of receiving your order. Be sure to include your order number and a brief description (or photo) of the issue. The item must be returned within 7 days.

Honeymoon is based in Naarm/Melbourne, Australia, and ships worldwide.

Custom Made Items

Please refer to specific items for each individual lead time.

Ready to Ship Items

Please allow 3–5 business days for processing before dispatch—we’re a small team, but we move quickly when love’s on the line.

Short Lead Time Items

Please allow a minimum of 3 weeks for production before shipping.

Need your look sooner? Get in touch at hello@honeymoonstudios.net—we’ll always do our best to make it happen.

AUSTRALIA

All items are sent via registered express post with tracking and additional insurance.

Orders under $100 are charged at an express post flat rate of $18

Orders between $100-$600 are charged at a flat rate of $28

Orders above $600 are charged a flat express rate of $55

INTERNATIONAL

Please email hello@honeymoonstudios.net to receive a quote for your country's international shipping rates.

PICK UP

For our local customers, pick up at our Northcote studio is available.

RETURNS

We take great care to ensure all our pieces are perfect, however in the unlikely event something is missed, you are entitled to a free repair or replacement. If a major fault is found you will be entitled to a full refund, which would be determined after it is inspected by our team. If you find a problem with your purchase upon receiving the item/s then you must notify the Honeymoon team within 3 days and return the item within 7 days. For any other questions, please feel free to email  hello@honeymoonstudios.net and we'll sort it out.

Returns may be made in person or shipped to our Northcote studio. Please ensure you have notified our team of your incoming return within 3 days of receiving your order and return the item within 7 days.

Return address

Honeymoon Studios 264A High st, Northcote 3073