FAQs
Please use the drop downs for all your favourite questions.
Do you offer alterations?
Post-production Alterations:
Once you receive your order if alterations are required, these can be facilitated through our Melbourne studio. They are charged at an hourly rate of $90 per hour. We work closely with an external contractor. These alterations are handled separately and must be arranged directly through our contractor. For more information on this please get in touch.
How do I know what size I am?
Every Honeymoon piece has a custom size chart detailing the exact measurements (in centimeters) of each individual piece. We have also created this handy guide to show you how to take your own measurements to ensure you select the best size for you.
Can I try on a Honeymoon piece before I buy it?
Unfortunately we no longer offer in studio try on's. The Honeymoon Suite is now closed for new fitting appointments as Honeymoon transitions to an online-only model. Please refer to our size charts, or if you have any fit related questions please get in touch - hello@honeymoonstudios.net
Do you offer refunds, exchanges or credits?
New production at Honeymoon is officially on pause. From here, the only pieces available to purchase will be our remaining samples, available while stock lasts.
All Sample Sale purchases are final sale. We do not accept returns, refunds or exchanges for change of mind, incorrect sizing, fit, or imperfections that have been disclosed within the individual product listing.
Our Sample Sale includes studio samples, fit samples, one-off pieces, archive styles and discontinued designs. These pieces have been used for fittings, photoshoots and display and, as such, may show signs of wear, handling, minor marks or pulls.
We have individually assessed each Sample Sale piece and will disclose its condition within the product listing. Sample Sale pricing reflects the condition of each individual garment.
Where marks are disclosed, we have deemed these to be surface marks that we believe should respond well to professional dry cleaning. As garments are sold in their existing condition and have not been dry cleaned prior to sale, we cannot guarantee that every mark will be completely removed.
Where minor pulls are disclosed, we have assessed these as cosmetic imperfections that we feel do not detract from the overall appearance or wearability of the garment.
Please note that natural slubs, variations and textures within silk fabrics are characteristics of the fabrication and are not considered faults or damage.
We recommend having Sample Sale pieces professionally dry cleaned before wear. Any dry cleaning or alterations required after purchase are the responsibility of the customer.
As Sample Sale pieces are limited and often one-off, we are unable to offer exchanges for another size or style. By purchasing a Sample Sale item, you acknowledge that you have read and accepted the condition disclosed within the individual product listing.
Nothing in this policy excludes or limits your rights under Australian Consumer Law.
What are your shipping methods?
SHIPPING
Honeymoon is based in Naarm/Melbourne, Australia, and ships worldwide.
Please allow 3–5 business days for your order to be processed and dispatched. Once your order has been shipped, you’ll receive tracking details via email.
AUSTRALIA
All Australian orders are sent via Australia Post Express Post with tracking.
Orders under $100
Flat rate express shipping — $18
Orders $100–$600
Registered express shipping — $28
Orders over $600
Registered express shipping with additional insurance — $55
Please ensure your delivery details are correct before placing your order. Once your parcel has been dispatched, Honeymoon is not responsible for delays experienced while your order is in transit.
INTERNATIONAL
We ship internationally, with rates calculated depending on your location and order.
Please email hello@honeymoonstudios.net prior to purchasing to receive a shipping quote for your country.
Please note that any duties, taxes or customs charges applied by the destination country are the responsibility of the customer.
How do I return an item?
RETURNS + EXCHANGES
All Honeymoon Sample Sale purchases are final sale. We do not accept returns, refunds or exchanges for change of mind, incorrect sizing, fit, or imperfections that have been disclosed within the individual product listing.
As our remaining pieces are studio samples, one-offs and archive styles, they are sold in their existing size and condition. Samples may show signs of fittings, photoshoots, display or general studio handling, and the condition of each piece will be noted within its product listing. Sample Sale pricing reflects the condition of each individual garment.
Where marks are disclosed, we have assessed these as surface marks that we believe should respond well to professional dry cleaning. Where minor pulls are disclosed, we have assessed these as cosmetic imperfections that do not detract from the overall appearance of the garment.
Natural slubs, variations and textures within silk fabrications are characteristics of the fabric and are not considered faults.
Please read the condition and sizing information carefully before purchasing. By placing your order, you acknowledge and accept the disclosed condition of your Sample Sale piece.