For any other questions, please feel free to email firstname.lastname@example.org and we'll sort it out.
What does ‘made to order’ mean?
Here at Honeymoon, all our pieces are made to order. This means that once you have chosen your size from the available options and completed your purchase, we’ll get started on making that piece. We don’t keep any excess stock and each garment is individually cut and sewn (to our size chart) as orders come in.Please note that currently Honeymoon offers a ‘made to measure’ service, where pieces are tailor made to specific customer measurements. For more information clickhere.The answer
Do you know a good tailor who can fit my Honeymoon piece to me?
We do! If you'd like to have your Honeymoon piece tailored specifically to your body, we can put you in touch with a great tailor who will be able to help you out. If you're opting for this, we would recommend ordering a size up so it's easier for your tailor to fit the garment.
What sizes are available? The question
Honeymoon garments are offered in sizes 6-20, however we would be more than happy to cater to sizes outside of this range. Please email usif you’d like to chat about creating a custom size for your special event.
How do I know what size I am?
Every Honeymoon piece has a custom size chart detailing the exact measurements (in centimeters) of each individual piece. We have also createdthishandy guide to show you how to take your own measurements to ensure you select the best size for you.
Does Honeymoon offer custom lengths?he question
We can do that! While most of our dresses and skirts are offered in midi and gown lengths (which you can select when ordering), we are happy to accommodate a custom length if you'd like – send us an email and we can sort it out together.
Can I try on a Honeymoon piece before I buy it?
For the most part, yes! We are currently taking one hour appointments at the Honeymoon Suite in Carlton North, where we have the core Honeymoon range available to try on in in a selection of sizes. During this appointment you are more than welcome to browse the pieces in the Honeymoon range, try on our samples and have a Honeymoon team member take your measurements to find your perfect size.Clickhereto book an appointment at the Honeymoon Suite.Please note that initial appointments will incur a fee of $50 that can be credited towards any Honeymoon purchase.
How long will it take for my Honeymoon order to be made?
For all Honeymoon garments we recommend allowing a minimum 12-week lead time. The exception to this is the Alma Daisy Tulle Dress, for which we recommend a minimum 20-week lead time due to the time it takes to order the fabric.As our pieces are made to order, rather than made to measure, we highly recommend allowing additional time before your special event for your own tailor to make adjustments if necessary.A few of our more simple pieces do have a slightly shorter lead time. Please read the online description of each Honeymoon piece for accurate lead times.If you require your special piece earlier than this, please email us and we can let you know what’s possible (note that a rush fee will be incurred for a faster turnaround).
Can I get my Honeymoon piece in different colours to what is available on the website?
Absolutely! Email us and we can take you through the colours we can make happen in each style.
Do you offer refunds, exchanges or credits?
All Honeymoon garments are custom made just for you - meaning each garment is made to order and or are made to measure pieces. When ordering in person via the Honeymoon suite, cannot provide a refund on the deposit once the process has started. When purchasing online refund for the items completed and ready for collection cannot be refunded.Instead, we offer an alteration or a replacement garment.We take great care to ensure all our pieces are perfect, however in the unlikely event something is missed, you are entitled to a freerepair or replacement. If a major fault is found you will be entitled to a full refund, which would be determined after it is inspected by our team.If you find a problem with your purchase upon receiving the item/s then you must notify the Honeymoon team within 3 days and return the item within 7 days.For any other questions, please feel free to email email@example.com and we'll sort it out.