FAQs

Here at Honeymoon, all our pieces are made to order. This means that once you have chosen your size from the available options and completed your purchase, we’ll get started on making that piece. We don’t keep any excess stock and each garment is individually cut and sewn (to our size chart) as orders come in.

We do! If you'd like to have your Honeymoon piece tailored specifically to your body, we can put you in touch with a great tailor who will be able to help you out. If you're opting for this, we would recommend ordering a size up so it's easier for your tailor to fit the garment. 

Honeymoon garments are offered in sizes 6-20, however we would be more than happy to cater to sizes outside of this range. Please email usif you’d like to chat about creating a custom size for your special event.

Every Honeymoon piece has a custom size chart detailing the exact measurements (in centimeters) of each individual piece. We have also createdthishandy guide to show you how to take your own measurements to ensure you select the best size for you.

We can do that! While most of our dresses and skirts are offered in midi and gown lengths (which you can select when ordering), we are happy to accommodate a custom length if you'd like – send us an email and we can sort it out together. 

For the most part, yes! We are currently taking one hour appointments at the Honeymoon Suite in Carlton North, where we have the core Honeymoon range available to try on in in a selection of sizes. During this appointment you are more than welcome to browse the pieces in the Honeymoon range, try on our samples and have a Honeymoon team member take your measurements to find your perfect size.Clickhereto book an appointment at the Honeymoon Suite.Please note that initial appointments will incur a fee of $50 that can be credited towards any Honeymoon purchase. 

For all Honeymoon garments we recommend allowing a minimum 12-week lead time. The exception to this is the Alma Daisy Tulle Dress, for which we recommend a minimum 20-week lead time due to the time it takes to order the fabric.As our pieces are made to order, rather than made to measure, we highly recommend allowing additional time before your special event for your own tailor to make adjustments if necessary.A few of our more simple pieces do have a slightly shorter lead time. Please read the online description of each Honeymoon piece for accurate lead times.If you require your special piece earlier than this, please email us and we can let you know what’s possible (note that a rush fee will be incurred for a faster turnaround).

Absolutely! Email us and we can take you through the colours we can make happen in each style.

All Honeymoon garments are custom made just for you - meaning each garment is made to order and or are made to measure pieces. For this reason we cannot accept exchanges or refunds for change of mind or incorrect size ordered. Please ensure you have followed the size charts provided if ordering online.

When ordering in person via the Honeymoon suite, cannot provide a refund on the deposit once the process has started. When purchasing online refund for the items completed and ready for collection cannot be refunded.

We take great care to ensure all our pieces are perfect, however in the unlikely event something is missed, you are entitled to a free repair or replacement. If a major fault is found you will be entitled to a full refund, which would be determined after it is inspected by our team. If you find a problem with your purchase upon receiving the item/s then you must notify the Honeymoon team within 3 days and return the item within 7 days. For any other questions, please feel free to email  hello@honeymoonstudios.net and we'll sort it out.

Honeymoon is based in Naarm/Melbourne, Australia, and ships worldwide.

AUSTRALIA

All items are sent via registered express post with tracking and additional insurance.

Orders under $100 are charged at an express post flat rate of $18

Orders between $100-$600 are charged at a flat rate of $28

Orders above $600 are charged a flat express rate of $55

INTERNATIONAL

Please email hello@honeymoonstudios.net to receive a quote for your country's international shipping rates.

PICK UP

For our local customers, pick up at our Northcote studio is available.

RETURNS

We take great care to ensure all our pieces are perfect, however in the unlikely event something is missed, you are entitled to a free repair or replacement. If a major fault is found you will be entitled to a full refund, which would be determined after it is inspected by our team. If you find a problem with your purchase upon receiving the item/s then you must notify the Honeymoon team within 3 days and return the item within 7 days. For any other questions, please feel free to email  hello@honeymoonstudios.net and we'll sort it out.

Returns may be made in person or shipped to our Northcote studio. Please ensure you have notified our team of your incoming return within 3 days of receiving your order and return the item within 7 days.

Return address

Honeymoon Studios 264A High st, Northcote 3073